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Delete Your Account & Data

Last Updated: November 5, 2026

This page explains how to delete your Dimens account and the data associated with it. Dimens is operated by KHORA DESIGN LAB YAZILIM MİMARLIK İNŞAAT VE MÜHENDİSLİK ANONİM ŞİRKETİ ("Khora" or the "Company"; address: Gülbahçe Mah. Gülbahçe Cad. Kuluçka Merkezi Binası Sitesi No 1/4 5. İç Kapı No: 10 Urla/İzmir). You can delete your account at any time, directly from the app. The retention periods on this page are the same as in section 9 of the Privacy Policy.

1. Deleting Your Account in the App

Sign in with Apple is the only way to create a Dimens account. To permanently delete your account and the associated data:

  1. Open Dimens and go to the Profile tab.
  2. Tap "Delete Account" at the bottom of the page. You can also reach the same place by opening "Settings" and scrolling to the bottom.
  3. Tap "Permanently Delete Account" and choose "Continue".
  4. In the "Final confirmation" window, type DELETE in the box and tap "Delete".

This cannot be undone. If you choose "Deactivate Account" in the same place instead, your data is deleted after 30 days; within that time you can write to us to reactivate your account.

2. If You Use the App as a Guest

When you use the app without signing in, your data is kept until you delete it. To delete it, follow the same steps as in section 1: "Permanently Delete Account" deletes your guest account and its data, and the app reopens with an empty guest session.

Removing the app from your device does not delete your data on the server, and you can no longer reach that guest account. So follow these steps before you remove the app. To delete only certain items, see section 6.

3. Your Subscription

Deleting your account does not cancel your App Store subscription. Apple takes the payments, so you need to cancel the subscription in your Apple Account settings; if you do not, it keeps renewing. To cancel on iPhone:

  1. Open the Settings app.
  2. Tap your name at the top.
  3. Tap "Subscriptions".
  4. Choose the Dimens subscription and tap "Cancel Subscription".

4. What Is Deleted

Account deletion is permanent and cannot be undone. The following are deleted:

  • Your profile details: name, email address and avatar
  • Your own projects, scans (measurements and 3D models), reports, report photos, and PDF and export files
  • Your organization membership and role
  • Your push notification token
  • Your coin records; rights not yet applied to a scan end, and rights on scans are deleted with the scan
  • Your Sign in with Apple record

Deletion of your records in Google Analytics and RevenueCat is also requested.

5. What Is Retained, and For How Long

The following records remain as described, even if you delete your account:

  • Content you added to other projects: Content you have added to another user's or organization's project is not deleted; it is transferred to the project owner. Rights on those scans stay on the scan.
  • Apple account digest: So that rights given once per Apple account (10 coins and the free Export Pass) are not given to the same account twice, an irreversible digest (SHA-256) of your Apple user identifier is kept indefinitely with the type of right and its date. The link to your account number is removed on deletion, and your Apple identifier itself is not stored. The basis is our legitimate interest in preventing abuse of these rights.
  • Crashlytics: 90 days. It has no per-user deletion, so records are deleted at the end of this period.
  • Server logs: Supabase logs are kept for 7 days and Railway logs for 30 days; they may contain your user number and IP address.
  • Subscription events: Event records reaching our server from RevenueCat are deleted after 90 days. Sales records and invoices remain with Apple.
  • Google Analytics: 14 months. Deletion of your records is requested when you delete your account.
  • IP digest: At most 1 hour, in server memory only.
  • Export ID in branded PDFs: When your account or the report is permanently deleted, the links are removed and only the ID and date remain.

6. Deleting Specific Data Without Deleting Your Account

You don't have to delete your whole account. You can delete a project, a scan or a photo you added to a report individually, directly in the app. Reports are deleted together with their scan.

  1. Open Dimens and go to the Projects tab.
  2. Open the project or scan you want to delete.
  3. Choose "Delete Project" or "Delete Scan" and confirm.
  4. For a photo you added to a report, tap the photo's trash icon on the PDF screen and save the report.

Deleted projects, scans, reports and photos are permanently deleted after 30 days. Older PDF versions of a report are deleted 24 hours after a newer one.

7. Requests by Email and Questions

You can also request deletion by writing to us from the email address linked to your account; we complete the request within 30 days at the latest. For questions about deleting your data, write to the same address: